Terms & Conditions
GHAGRA 9 · EP1 · ROOFTOP POOL PARTY · WHITE COLLAR EVENTS
WHAT'S NEW FOR GHAGRA 9
Every guest gets their OWN QR code. No more one shared ticket for the whole table — each person in your squad receives an individual QR pass for entry.
Table leader verifies the whole squad. The table leader receives a secure Ticket-ID + password link and registers every guest before the event — each guest's Full Name, IC, Phone, Photo, plus a party nickname.
Leader verified & highlighted at the door. The verified table leader is flagged and highlighted at entry, so security knows exactly who is hosting the table.
Faster entry & service. Pre-registered guests and per-person QR codes mean quicker door check-in and smoother table service on the night.
ENTRY PASS & PAYMENT TERMS
1. Binding Agreement. By completing a booking, you confirm you have read and agreed to these Terms. Your booking is a legally binding contract with White Collar Events (Creative Factory Painting Sdn Bhd).
2. Payment. All payments via bank transfer to Maybank (White Collar Events · 562889196674). Full payment required within 24 hours of booking to confirm your table.
3. All Payments Are Final. All payments, including tickets, tables, passes, bottles and add-ons, are final and non-refundable, and cannot be exchanged for cash. Bookings may only be moved as described in clause 9. Where White Collar Events, at its sole discretion, returns any amount (for example, an amount collected on behalf of a third party such as accommodation), a RM5 website processing fee is deducted.
4. Ticket Validation. Your Ticket ID and QR Code must be validated before event day. All attendees must submit their Full Name, IC Number, and Phone Number. Unvalidated tickets will NOT be accepted at the door.
5. Guest Registration. All PAX under a table package must be pre-registered. Unregistered slots are forfeited without refund.
6. Chargebacks. Unauthorised chargebacks are considered fraud. We reserve the right to pursue legal action and permanently ban attendees.
7. Personal Data. By booking, you consent to collection of your personal data for security purposes, in accordance with Malaysia's PDPA 2010.
Payment queries: WhatsApp 019-342 1210 · White Collar Events (Creative Factory Painting Sdn Bhd)
WEATHER, FORCE MAJEURE & EVENT CHANGES
8. Weather & Circumstances Beyond Control. In the event of adverse weather, natural hazards (including but not limited to storms, flooding, or landslides), acts of nature, force majeure, or any other circumstances beyond the organiser's reasonable control, the event may be postponed, relocated, or cancelled for safety reasons. In any such situation, no cash refund will be given.
9. Booking Transfer. If you are unable to attend for any reason — including any of the circumstances above — your booking is non-refundable but may be transferred in full to any upcoming White Collar Events edition, subject to availability. Your payment is protected and carried forward; it is never lost.
10. Goodwill Compensation. Where White Collar Events offers a complimentary drink or bottle as goodwill compensation (for example, after a postponement or relocation), it is provided as one bottle of Merlot wine, or 10 shots of tequila in its place, on the event night. It has no cash value and cannot be exchanged for a different bottle; guests may top up the price difference to upgrade.
To arrange a transfer, WhatsApp 019-342 1210 with your Ticket ID.
TABLES & PASSES
Super VIP & VIP Lounges. Super VIP (poolside sofa lounge) includes 2 Signature bottles for up to 8 PAX. VIP (upper deck with KL city view) includes 1 Signature bottle for up to 5 PAX. Signature bottles can be topped up but not swapped for a lower tier.
Superior Class A–D (LED Cocktail Tables). Up to 4 PAX per table. Class A & B include 1 Premium bottle. Class C includes 1 Wine bottle or 9 Tiger beer cans. Class D is table only (no bottle). Any included bottle can be upgraded, and extra bottles can be added at checkout.
Three price stages. Early-bird price until Thu 15 Oct 2026, 11:59PM. Normal price from 16 Oct. Walk-in price from 12:00AM on Sat 24 Oct (event day).
Single Pass. RM 99 early-bird, RM 119 normal, RM 139 walk-in. A Single Pass is standing entry only — there is no designated table and no bottle included; enjoy the party around the pool area. If you are joining a friend's table, enter their table ticket number when you buy.
More Guests Than Your Table Allows. There are no separate add-on passes for this event. When booking your table, add Additional Single Passes (optional) for each guest beyond your table's PAX limit.
Promo Codes. Performer or partner promo codes redeem a free party items kit (worth RM 100). One redemption per booking. Cannot be combined with the paid Party Items Kit add-on.
Walk-in pricing applies on event day.
FLOOR PLAN & TABLE LAYOUT
Layout Updates. Our floor plan has been revised a few times in the lead-up to the event. Any table already purchased remains exactly as booked — your table, package and position are unaffected. New tables have been added to the layout.
Positioning on Event Day. The table positions shown in the floor plan are a guide. On the actual event day, a table's exact position may be adjusted slightly based on on-site circumstances. In every case, your table's view and angle to the stage and pool area, and its seating capacity, will remain the same as booked.
PARTY RULES & CONDUCT
Age. Strictly 21+. Valid IC or passport required.
Dress Code. Smart casual or decent swimwear.
Zero Tolerance. No drugs, weapons, or controlled substances.
Conduct. Harassment, violence, or inappropriate behaviour = immediate removal, no refund.
Pool Safety. Swim at own risk. No diving or rough play.
Outside Bottles & Corkage. Bringing your own bottle is charged a corkage of RM100 per bottle (any liquor or wine, one flat price), payable at the event.
Drink Driving. Strongly advised against. Organiser accepts no liability.
Right of Entry. Organisers reserve the right to refuse entry at any time without obligation to provide reason or refund.
Governed by laws of Malaysia. Last updated: May 2026.